Yellow.ai strengthens its platform capabilities with Dynamic Conversation Designer to deliver faster time-to-market

Intuitive conversation design is fundamental to the success of conversational interfaces, but it is often a complex and time-consuming process. There is also a lack of standardization and best practices for designing natural and effective conversational experiences. Consequently, a multitude of conversational interfaces fail to deliver on user expectations, leading to substandard experiences and business results.

Yellow.ai’s Dynamic Conversation Designer addresses these challenges and redefines the way businesses create high-quality conversational experiences. Integrated within the company’s platform, it simplifies the design process with unique features like rich message content integration, voice effects control, sharing of designs, and instant previews of final conversations without switching workflows, making real-time collaboration a reality. As a result, it frees up time for developers and conversation designers to focus on more complex tasks, leading to improved productivity and consistency.

Commenting on the launch, Raghu Ravinutala, CEO and Co-founder, Yellow.ai, said, “Conversational flows that lack design thinking can frustrate customers, diminish expected ROI, and potentially damage the brand. Delivering increased productivity, our Dynamic Conversation Designer is directly in line with our vision of empowering businesses to deliver the most impactful interactions at scale and speed. Leveraging it, we were recently able to deliver a full-fledged chatbot implementation in two hours, a significant improvement from the previous requirement of at least two days for design and development in silos.”

With Dynamic Conversation Designer, enterprises can create engaging and personalized conversations with dynamic designs, enabling them to deliver enhanced customer experiences, drive more conversions, and boost sales. It fulfills the need for enterprises to deploy an end-to-end conversational automation platform wherein they don’t need to invest in siloed tools or extensive programs to train new resources.