“net2phone has built a highly diversified client portfolio with customers ranging from two to 3,000 lines, and it established solid penetration in several industries, such as healthcare, retail, education, hospitality, and professional services. The company continually adds new features to its solutions, including a new video conferencing platform, Huddle, which is often sold as part of the UCaaS bundle but can also be adopted as a standalone solution in some markets,” said Alaa Saayed, Information & Communication Technologies Industry Director, Frost & Sullivan. “The company has centralized development teams that collaborate with regional engineers to tailor projects for large customers and plans to double down on its AI innovation efforts to improve the communication experience pre-, during, and post-internal interactions.”
“We are happy that Frost & Sullivan recognizes our company as one of the fastest-growing UCaaS providers in the region, holding a top position in terms of market share,” said Daniel Londynski, CEO, net2phone LATAM. “Our enhanced solution bundles with additional collaboration features to deliver a more compelling user experience, combat declining ARPU, and gain a competitive edge.”
net2phone’s Growth and Innovation leadership position is attributed to the company’s:
Tight integrations with the most commonly used business applications, such as Microsoft Teams, to easily integrate thousands of third-party apps.
Customized integrations with regional industry-specific CRMs in the automotive and real estate verticals for a competitive edge.
Recent acquisition of Integra CCS, broadening its portfolio with a contact center solution (CCaSS) and allowing for tighter integration and cross-selling.
Frost Radar™: Unified Communications-as-a-Service Market in Latin America and the Caribbean, 2022 provides results from an in-depth analysis built on a 360-degree research methodology where over 60 companies were evaluated. The team of industry analysts identified 20 industry leaders excelling at innovation, most poised for growth and ripe for investment, and recognizes them in the Frost Radar with insight into their innovative offerings, projected growth rates, strengths, and opportunities for the future.
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