Augmentir Awarded Frost & Sullivan’s 2022 Global Customer Value Leadership Award in the Connected Worker Solutions Industry

Augmentir’s solution goes beyond its extensive expertise and best-in-class capabilities by establishing customer value as a strategic imperative. Its value proposition delivers rapid return on investment in two to three months, demonstrating high cost-efficiency while scaling up to match customer growth. Its seamless and frictionless approach and focus on fostering close relationships position it as a preferred vendor in the connected worker space, resulting in ongoing trust with customers.

The company works closely with customers during the pre- and post-purchase journey, offering support and guidance to achieve rapid training and increased productivity, creating a positive impact on continuous improvement and bottom line. For the workforce, Augmentir’s solution utilizes a suite of productivity tools and AI-based workforce intelligence to enable work in ways that are specifically engaging, rewarding, safer, and easier.

Samantha Fisher, a Best Practices research analyst at Frost & Sullivan, noted, “Augmentir outfitted its solution with digital tools designed to optimize frontline worker performance and deliver best-in-class results. It targets skills management, digital workflows, collaboration, and knowledge sharing, along with operational intelligence capabilities, to bring end-to-end results to industrial organizations and employees.”

Augmentir focuses on expanding customer value with existing clients and constantly monitors the market for new trends and use cases to help increase client base value. It creates a roadmap that delivers the highest impact and best outcomes, self-sufficiency, and ongoing satisfaction. Augmentir regularly enhances its products to ensure optimal performance, which allows companies to maximize the productivity of frontline operations. It is well-positioned to drive the connected worker space into its next growth phase, thereby growing its market share and sustaining its leadership in the coming years.

“Augmentir incorporates customer-focused strategies, practice implementation, revolutionary technology, and exceptional operational strategies, earning clients’ trust and loyalty and capturing more market share. It offers immense value to customers to solidify its reputation in the market,” said Sebastian Trolli, senior industry analyst in the Industrial Technologies practice at Frost & Sullivan. With its strong overall performance, Augmentir earns Frost & Sullivan’s 2022 Global Customer Value Leadership Award in the connected worker solutions industry.

Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.